DW Conflicting payloads installed. Workflow-related issue. DB Media db sync failed. Database-related issue. DF Source file missing. SLCache-related issue. Source-related issue. DM x64 payload cannot be installed on x86 machine. Target machine state is bad. Deployment error codes and messages. DF - Deployment File errors. Verify that you have full access to the install location or select another location. Unable to resolve the alias for a token with its original path. Delete the symlink at the mentioned path and try the installation again.
DF AnchorService: adobeCode not defined. Anchor Service command failure. DF Failed to install anchor service. Anchor service command failure. Run the Creative Cloud Cleaner Tool and remove all products. Then try the installation again. A higher version of the bundle is already installed. The bundle can't be installed because its higher version is already installed. The alias file already exists, and the overwrite flag is disabled.
The system cannot find the file specified. Try the installation again. The system cannot find the specified file. The installation files are corrupted. Re-extract or copy the installer contents. Re-extract or copy the contents of the installer. DF Unable to find file. DF Uninstall DB path not found. Service plist file deletion failure. The plist file might not exist.
Symlink creation failure. Deletion of symlink at path failed. If the error recurs, run the Creative Cloud Cleaner Tool and remove the products. Directory creation failure. Verify that you have full access to the location and enough free space on the disk. Ensure that you are logged in as an admin user. DF Failed to create required folders. Alias creation failure. Alias deletion failure. File to patch does not exist. Reinstall the product. Unable to preserve the original file to patch.
Verify that you have full access to the location and that you are logged in as an admin. File to be patch has been corrupted. File move failure. The attempt to register application failed.
PDF setting failure. DF Caching the payload - Failed. Creative Cloud installer is unable to cache a component. Close all conflicting processes and try the installation again. File copy failure. File might not exist, or the admin doesn't have sufficient permissions. Choose a different install directory. Free some disk space and retry the installation. Unable to retarget Mac alias. Failure to stop the service. Unable to install service plist.
Unable to read display attributes of the file. File might not exist. Unable to set display attributes of the file. Unable to get alias data for volume path. Touch command failure. Icon file does not exist for creating shortcut. File already exists.
Unable to delete directory. See Exit code 6 or Exit code 7 install errors Creative Cloud. DF Directory found in place of file. DF e. Firewall command failed. DF Unable to add firewall rule. DF Unable to remove firewall rule. DF Cannot set folder icon. Cannot set folder icon.
Cannot set localize display name for the file. Unable to repair a patch file. It is either corrupt or was deleted while patching. Verify that you have full access to the install location and are logged in as an admin. Unable to back up file in patch command. Cannot set a folder to System Folder. Cannot set service description.
Service install failure. Service remove failure. Service modify failure. DF Unable to get service config data. Unable to get service config data.
DF Unable to open file. Unable to open file. Verify that the file exists and try the installation again. DF Unable to get version of file. Unable to get version of file. File may not have version information. Version was requested on two different files of different types. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products.
DF Version was requested on two different files of different types. DF Blank path segment can only be present at the beginning. Invalid file path. Blank path segment can only be present at the beginning. Cannot set file attributes. DF Unable to get service manager handle. Cannot open service manager. Click Uninstall and follow the prompts to uninstall Acrobat. Reinstall the latest version of Acrobat on your computer: Go to the Acrobat Download and installation help page, and then follow the link to download and install your version of Acrobat.
Common error messages. Error Title Solution Update failed. The process terminated unexpectedly. Try downloading Reader directly from this page. Verify that you have access to that directory. See Error , , or "Source file not found Alternative solution: This error sometimes appears when a drive is mapped for the user and the installer is running in a system context. It's likely that something else updated the file, and the patch can't modify it.
For more information, contact your patch vendor. See Error Error applying patch to file. This error could indicate a network error, an error reading from the CD-ROM or a problem with this package. The source cabinet is corrupt. See Windows Installer Error Messages. These errors occur when the Windows installer cannot successfully modify the registry. See also: Error Error Acrobat, Reader. Complete that installation before proceeding with this installation. Complete that installation before proceeding with this install.
Another install is in progress and MSI is busy. Quit an installer or wait for the first one to finish. Verify that the specified log file location exists and that you can write to it. Stop and restart the Explorer. For more information, see Error opening installation log file. Error code C Unable to install the product Error code C indicates an installation failure due to an invalid token in the download package. Error code The download is damaged Error code indicates that the installation failed, as the path of the source file inside the package zip does not exist.
Error code C The download is damaged Error code C indicates that the installation failed, as the path of the source file inside the package zip does not exist. Error code The download is damaged Error code indicates that the installation failed, as the path of the installed file or directory does not exist.
Error code C The download is damaged Error code C indicates that the installation failed, as the path of the installed file or directory does not exist. Error code File already exists Error code indicates that the file with the same name as the directory is already present in your device. In the pop-up dialog box, select View error log. Error code C File already exists Error code C indicates that the file with the same name as the directory is already present in your device.
Error code Unable to move the file Error code indicates that the installer is unable to move a file from the temporary folder where it was first downloaded. Provide read and write permissions to the affected file or folder. Error code C Unable to move the file Error code C indicates that the installer is unable to move a file from the temporary folder where it was first downloaded. Solution Check permissions, and then try to install the app again. Error code Unable to delete the directory Error code indicates that your device could not delete a directory during the installation or uninstallation.
Solution Identify the name and path of the directory from the error message. Error code C Unable to delete the directory Error code C indicates that your device could not delete a directory during the installation or uninstallation. Error code Unable to delete the file Error code indicates that your device cannot delete a directory during the installation or uninstallation process.
Error code C Unable to delete the file Error code C indicates that your device cannot delete a directory during the installation or uninstallation process. Error code Unable to create the symbolic link Error code indicates that the symbolic link could not be created during installation.
Error code C Unable to create the symbolic link Error code C indicates that the symbolic link could not be created during installation. Error code Unable to delete the symbolic link Error code indicates that the installer does not have permission to delete symbolic link from your device. Solution Select the Installation failed link in the error message.
Error code C Unable to delete the symbolic link Error code C indicates that the installer does not have permission to delete symbolic link from your device. Error code Unable to get permissions to a file or folder on macOS Error code indicates that your device failed to give permissions to an existing file or folder.
Error code C Unable to get permissions to a file or folder on macOS Error code C indicates that your device failed to give permissions to an existing file or folder. Error code Unable to create the symbolic link Error code indicates that the installer failed to create a shortcut as defined in the installer configuration. Delete any old shortcut with the same name, if present.
Error code C Unable to create the symbolic link Error code C indicates that the installer fails to create a shortcut as defined in the installer configuration. Error code Unable to create registry key Error code indicates that you do not have the rights to create the registry key. Solution Check permissions and try the installation again. Error code C Unable to create registry key Error code C indicates that you do not have the rights to create the registry key.
Error code Installation failed Error code indicates that you might be trying to install your app with an outdated or damaged installer file. Solution Download your app again from the Adobe website and try installing it again. Error code Unable to install the product Error code indicates an issue with the registry key.
Error code C Unable to install the product Error code C indicates that there is an issue with the registry key. Error code Unable to install on a network drive Error code indicates that you are trying to install the app on a network drive. Solution Select another install location in your device preferences, and install the app again. Error code C Unable to install on a network drive Error C indicates that you are trying to install the app on a network drive.
Error code The installation path selected is too long Error code indicates that the selected installation path is too long for the installer to read. Solution Select another install location in the preferences, and install the app again.
Error code C The installation path selected is too long Error code C indicates that the selected installation path is too long for the installer to read. Error code The installation path contains invalid characters Error code indicates that installation can't be completed because the installation path contains an invalid character.
Solution Select another install location in the preferences, and try to install the app again. Error code C The installation path contains invalid characters Error code C indicates that installation can't be completed because the installation path contains an invalid character. Error code The installation path seems invalid Error code indicates that the installation path is invalid.
Solution Select another install location in the preferences, and then reinstall the app. Error code C The installation path seems invalid Error code C indicates that the installation path is invalid. Error code The installation language seems invalid Error code indicates that the installation language needs to be updated or modified. Error code C The installation language seems invalid Error code C indicates that the installation language needs to be updated or modified. Error code The created package does not contain the package to be installed Error code indicates that the created package does not contain the package to be installed.
Solution Create the package again, and then reinstall the app. Error code C The created package does not contain the package to be installed Error code C indicates that the created package does not contain the package to be installed.
Error code Installation or update failed Error code indicates an installation or update failure. Error code C Installation or update failed Error code C indicates an installation or update failure. Error code File locked by another process Error code indicates that a necessary file is locked by another process. Solution Restart the system and try the installation again. Error code C File locked by another process Error code C indicates that a necessary file is locked by another process.
Error code The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer Error code indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer.
Solution Download the latest version of the Adobe Creative Cloud desktop app and try again. Error code C The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer Error code C indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer.
Select Update failed in the error message. Error code System requirements not met Error code indicates that your device does not meet the minimum system requirements for installing the application.
Solution See System requirements Creative Cloud. Error code C System requirements not met Error code C indicates that your device does not meet the minimum system requirements for installing the application. Error code Installation or update failure Error code indicates an installation or update failure. Error code C Installation or update failure Error code C indicates an installation or update failure.
Error code A newer version of the application is already installed Error code indicates that a newer version of the application is already installed. Solution Uninstall the version installed on your system and try again. Error code C A newer version of the application is already installed Error code C indicates that a newer version of the application is already installed. Error code Installation cannot proceed Error code indicates that you are trying to install a bit version of the application on a bit device.
Solution Upgrade your system to bit. Error code C Installation cannot proceed Error code C indicates that you are trying to install a bit version of the application on a bit device. Error code Installation cannot proceed as there are multiple users logged-in to this system Error code indicates that the installation cannot proceed, as there are multiple users logged in to your system.
Solution Log off these users from the system and try again. Error code C Installation cannot proceed as there are multiple users logged-in to this system Error code C indicates that the installation cannot proceed, as there are multiple users logged in to your system. Error code System requirements not met Error code indicates that your device does not meet the minimum system requirements. Solution Upgrade your system to meet the minimum system requirements for installing the application.
Error code C System requirements not met Error code C indicates that your device does not meet the minimum system requirements. Error code Creative Cloud update failed Error code indicates an installation or update failure that happens when your device is not able to connect to the server.
Error code P Creative Cloud update failed Error code P indicates an installation or update failure that happens when your device is not able to connect to the server. Error code There is a problem with the downloaded file Error code indicates that there was an issue with the downloaded file. Error code P There is a problem with the downloaded file Error code P indicates that there was an issue with the downloaded file. Error code No Network connection or server disconnection Error code indicates that there is a problem in connecting to the server, or the Internet connection is unavailable.
Solution: Follow the given steps. Error code P No Network connection or server disconnection Error code P indicates that there is a problem in connecting to the server, or the Internet connection is not available. Error code There is no response from the server Error code indicates that the responses from the server were not received by your device.
Error code P There is no response from the server Error code P indicates that the responses from the server were not received by your device. Error code There is a problem with the download due to limited disk space Error code indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Solution Free up some space in your boot drive, and select Retry.
Error code P There is a problem with the download due to limited disk space Error code P indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Error code You do not have permission to download file on this system Error code indicates that you do not have permission to download the file on your system. Error code P You do not have permission to download file on this system Error code P indicates that you do not have permission to download the file on your system.
Error code There seems to be a problem with the download process Error code indicates that a file required for installation is missing in the server or that the server URL is incorrect. Solution Select Retry to try the install again. Error code P There seems to be a problem with the download process Error code P indicates that a file required for installation is missing in the server or that the server URL is incorrect.
Error code Admin password required Error code indicates that your Creative Cloud app failed to update or install as you are not logged in to your system's admin account.
Solution If you get a prompt to enter your system admin password, enter your admin password. Windows 1. Restart the system, and install or update the app again. Select the lock button at the bottom of the screen. Restart your machine, and install or update the app again. Error code The installation is no longer functional Error code indicates that the installation is no longer functional.
Solution Download the latest version of the Creative Cloud desktop app and try again. Error code C The installation is no longer functional Error code C indicates that the installation is no longer functional. Error code App Installation or update failed Error code indicates an installation or update failure. Solution Try the following solutions in order: 1.
Restart the computer, and try to install or update the app again. Error code C App Installation or update failed Error code C indicates an installation or update failure. Solution Download the latest version of the installer using direct download links and try again. Error code Installation or update failed Error code indicates that something went wrong while installing or updating your Creative Cloud app. Solution Open the Creative Cloud desktop app.
Select the icon in your Windows taskbar or the macOS menu bar. Select the More actions icon in the upper right, and then select Check for updates. Once the app has checked for updates, you can install or update the app again.
Solution See Error: api-ms-win-crt-runtime-l Error code There was a problem installing your app Error code indicates that your app could not be installed as it is not available natively for ARM devices. Solution Check the system requirements of your app and try installing it again on a compatible device. Error code Package couldn't be installed Error code indicates that the package couldn't be installed because the Windows Firewall service is not running.
Solution Turn on Windows Defender Firewall , then select Retry to download and install the app again. Error code C Package couldn't be installed Error code C indicates that the package couldn't be installed because the Windows Firewall service is not running. Error code Package couldn't be installed because resources it modifies are currently in use Error code indicates that the app package to be installed is trying to access a file that is in use by a different application.
Solution Close app s reported in the error log. Error code C Package couldn't be installed because resources it modifies are currently in use Error code C indicates that the app package to be installed is trying to access a file that is in use by a different application.
Error code Package is already installed Error code indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.
Error code C Package is already installed Error code C indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed. Error code Package deployment is blocked Error code indicates that: Package deployment is blocked by Application Control Policies.
Package deployment is blocked by the "Allow deployment operations in special profiles" policy. Solution Set up Roaming User Profiles to deploy this package for users on your network. Error code Failed to lower privileges Error code indicates that the app does not have the necessary permissions. Solution Use the following workarounds to fix this issue: 1.
Uninstall Beyondtrust Powerbroker. Restart your device. Apply all system updates. Error code C Failed to lower privileges Error code C indicates that the app does not have the necessary permissions.
Error code Install policy failure Error code indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled. Error code C Install policy failure Error code C indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled. Error code Unable to install the product update as the volume is offline Error code indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed.
Error code C Unable to install the product update as the volume is offline Error code C indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed. Error code Unable to install the product as App package registry is corrupted Error indicates that the package repository is corrupted.
Solution First, you need to check if the registry key PackageRepositoryRoot is missing or corrupted. Error code C Unable to install the product as App package registry is corrupted Error C indicates that the package repository is corrupted. Error code Unable to install the product as the install package is not supported on this file system Error indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type.
Navigate to the volume where your app package is installed. Right-click the volume, and then select Properties. Select Storage in the left pane. Once done, try to install the app again. Error code C Unable to install the product as the install package is not supported on this file system Error C indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type.
Right-click the volume, and select Properties. Error code Installation failed Error code indicates an installation failure. Solution Follow these steps to repair disk permissions.
Double-click Disk Utility. Select the volume in the left pane for which you want to repair permissions. Select First Aid tab. Select the volume to which you want to install the Adobe application, and then select Repair Disk Permissions. If this doesn't work, restart the device and try to install the app again. Error code Security zone registry settings is enabled Error indicates that your Creative Cloud desktop app failed to update or install due to the security zone settings in your browser Internet Explorer.
Solution The following is a workaround that can help you disable the registry settings temporarily to allow the download to take place. Select Run as administrator. Try to update your Creative Cloud desktop app. Solution Enable UAC and try to install your app again. You can see the slider at the Never notify. Always notify me when : Programs try to install software or make changes to my computer and when I make changes to Windows settings.
You may be prompted to confirm your selection or enter an administrator password. Restart your computer. Save the changes and restart your computer. Error code Creative Cloud update failed Error code indicates that the Creative Cloud desktop app failed to update. Solution See Resolve installation failure Creative Cloud desktop app. Error code Creative Cloud desktop app failed to update Error code indicates that the Creative Cloud desktop app failed to update.
Solution See Error Creative Cloud desktop app failed to update. Error code Creative Cloud app update failed Error code indicates that your Creative Cloud desktop app failed to update as you're not logged in with your admin account. Solution: Select Retry to try updating the Creative Cloud desktop app again. Restart the system and update the app again. Restart your machine and update the app again.
Error code Could not write value Folders to key [key name]. Solution See Error or error when installing Acrobat or Reader. Error code Fatal error during installation Error indicates an installation failure that is generic, but computer-specific. Solution See Error A fatal error occurred during installation. The file is in use by any anti-virus or data-backup software you have installed on your computer.
Error code An error occurred during the installation of assembly Error indicates that installation failed for Acrobat or Adobe Reader 8. Follow guidelines like ejecting the SD card safely using eject option. Never abruptly remove the SD card, especially when the data is being accessed from the SD card.
And lastly always keep a backup copy of important data. A data recovery specialist solving mysteries of data disasters. Highly passionate on providing solutions to help everyday users troubleshoot problems in Windows and Mac computers. Loves reading fiction and playing chess. Enter your email address to subscribe to this blog and receive notifications of new posts by email.
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