It's super easy to keep track of your usage, you can see how much data you have left by logging into your account in MySpark. You can add extra data using MySpark online or via the app. Go to MySpark. No, Wireless Broadband will not work in the event of a power outage. If you have a Wireless Landline as part of your bundle, this also won't work, including the ability to make calls. We recommend having a fully charged mobile phone on hand at all times, or using an uninterrupted power source UPS to keep your broadband and landline service working in the event of a power outage.
On your computer or other devices i. Choose that one, then enter the WiFi Key case sensitive to join the network. Find out how to set up your modem and follow steps to fix any issues. Get modem help. Spark Home Wireless Broadband is only available in certain 4G coverage areas. Plans are only available in a limited sub-set of locations where Spark Wireless Broadband is available, to ensure the service remains optimal for all customers.
The availability of the Spark's Home Wireless Broadband service and plans in particular locations will also vary over time. Spark does not guarantee that the service can be supplied at a particular location. What is Wireless? Wireless Broadband works by connecting you to the nearest cell tower. Can be the same mobile 4G or 5G network your mobile uses. No underground cables needed to get connected. Why go Wireless? It's fast and easy to get set up.
Receive end-to-end support if you experience any issues, unlike copper or fibre which may require other providers to be involved. How fast is Wireless? You may experience higher or lower speeds than these. For wireless connections, factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced.
This means you can't use the service in a way that is overly excessive or unreasonable. A non-return fee applies. For usage over 1GB, any unused data will be available the following month. Antenna : Some rural areas require a mandatory antenna to be installed - additional charges apply. Availability : There are a number of factors that can affect whether or not you can get Spark broadband at your premises, as well as the stability and performance of your Spark broadband connection.
This means we do not guarantee service until installation is complete and your line has been tested. You may experience a higher or lower speeds than these national averages. If Fibre or Wireless are unavailable, there are two plans for you. ADSL uses existing copper phone lines, so it's quick to get you up and running. Both are great for every day use as they are each unlimited. Enjoy a little more togetherness. Getting connected is one thing. Adding amazing entertainment is next level.
Simply choose a connection type, check your address and add your favourites. Read the terms and conditions for our broadband plans. These are also known as offer summaries. Fibre broadband and landlines will not work during a power cut. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. This could impact your ability to contact emergency services. We recommend you have an alternative method, such as a charged mobile phone or a power backup device like an uninterruptible power supply UPS to keep you connected.
Learn more about Vulnerable Consumers. Fibre 50 and Fibre speeds shown are Spark's estimated peak time average speeds. You may experience higher or lower speeds than these national averages. Factors such as the performance of your modem, location of the server you're connected to, the performance of your device and your in-home WiFi setup can impact the speeds experienced.
How fast is Ultra Fast Fibre? Ultra Fast Broadband. Super fast. You may experience a higher or lower speeds that these national averages. These speeds are averages and like VDSL, actual speeds will be affected by various factors including time of day, NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.
If you can get both at your address then you should consider Fibre. With Fibre you may need consent from neighbours or property owners. Installation involves laying new fibre optic cables so you will need to make time for a site assessment and then allow a full day for installation. When we connect you to Fibre we will disconnect your copper phone line if you have one and replace it with a Fibre-based phone service or no phone service if you go Naked.
Fibre modems are reliant on power. If your application is successful, we will provide you with a way to call during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers at www. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. What's the story with getting Ultra Fast Fibre installed? Installing Fibre to your house involves physically connecting a fibre optic cable to your property from the roadside.
There are a few ways that Fibre can be laid to your house such as surface mounting, digging a trench, underground cabling or through your aerial cables , and the Local Fibre Company LFC technician will choose the best option for your property. If you are not the owner of the property or share access to the property i. Your LFC can help with the consenting process. We will submit your desired appointment date and time to the LFC who will perform the installation.
The installer usually arrives between 8am and 12pm if you select a morning preference or between 12pm and 5pm if you select an afternoon preference and you will need to be home on the day you choose. The standard Fibre installation should suit most New Zealand homes and requires a technician from your LFC to carry out work at your house. They will make sure you understand what's required and won't start any work unless you're happy with what's proposed.
Sign up to any Spark Fibre plan and the standard install is free. The Local Fibre Company staff will let you know if your place needs a non-standard installation and what that's likely to cost before they start any work. If you require your Fibre Landline service to be connected to your existing premise wiring and jackpoints you will need to stipulate this when you order the service.
This will allow you to continue to use any devices that are connected to the home jackpoints such as extra phones monitored alarms, faxes, and set top boxes. There is no cost to do this wiring work.. You'll need this if your house is more than m from the Fibre access point on the street such as down a right-of-way , if you live in an apartment or block of flats, or if any additional wiring is required as a result of a non-standard request inside the house.
There is no cost to do this wiring work. That means you won't be able to use another company to make your toll calls and any toll calls you do make will be charged to your Spark account. Your existing home phone calling will work as normal when plugged into the back of the modem. If you have multiple phones in other rooms that are connected via the jackpoint in the wall, these will not work. If you want to use multiple phones, we recommend using a cordless DECT phone with multiple handsets.
It's super easy to keep track of your usage, you can see how much data you have left by logging into your account in MySpark. You can add extra data using MySpark online or via the app. Go to MySpark.
Wireless services do not work in the event of a power cut. This means the landline or devices such as cordless phones and other devices like medical alarms may not be able to work. On your computer or other devices i. Choose that one, then enter the WiFi Key case sensitive to join the network. Find out how to set up your modem and follow steps to fix any issues.
Get modem help. Both technologies use the copper line network like a traditional home phone line. Fibre is the newest technology and uses fibre optic cables. ADSL Broadband has been the standard in New Zealand for a long time and, depending on the quality of your lines, will give you average download speeds of 8.
You may experience a higher or lower speed than these national averages. It's a lot faster than ADSL. Depending on your line quality, it will give you average dowload speeds of There are a number of factors involved such as the condition of the copper cables and the distance from the nearest cabinet.
The closer you are to the cabinet, the better. As long as you are in the same area you can keep your current number and if you prefer you can pick a new one. Otherwise we can simply allocate one for you. It uses fibre optic cabling instead of copper which means the speeds are more consistent and faster.
Please note you will still need a compatible modem to receive the full benefit of VDSL. We have a range of VDSL plans and when you sign up to a 12 month contract standard installation and a top-spec modem is free too. The modem will then be connected to the new VDSL jack point. They shouldn't offer services if they can't sort them out. Would never reccomend to anyone. Worst experience ever and still ongoing.
Reliability: 0 Speed: 1 Support: 0 Value: 0 0. I'm a new customer this year and mate, they are the 'bomb'.. I would have no hesitation in recommending them to my mates, family and colleagues. Reliability: 5 Speed: 5 Support: 5 Value: 5 5.
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